Rustic Farmhouse Ceramic Set Dried Pampas Grass Decorative Vases

At Decorique, we view the shipment of your chosen piece, be it a delicate sculptural vase or a magnificent aluminum mirror, as an extension of our commitment to quality. We ensure that every item, crafted for timeless beauty, travels securely from our studio to your home.

A Note on Our Focus

To ensure the highest quality control and consistency in delivery, Decorique ships exclusively to addresses within the United States (US). We focus all our efforts on ensuring flawless service across the 50 states.

Processing Your Masterpiece

Before your Decorique piece begins its journey, we require a 1–3 business day processing period. This essential time allows our team to perform a final quality check on your item and securely package your order using durable, shock-absorbent materials specifically engineered to protect against transit surprises.

Our Shipping Options: Choosing Your Pace

Once your order is processed and leaves our facility, you may choose from three distinct service levels. Please remember: Delivery times are estimates from the moment the package leaves our facility, not from the time the order is placed.

• Standard Service: This is the reliable, steady path, perfect for measured patience. You can expect your item to arrive in approximately 5–8 business days. This service typically starts from $12.99.
• Expedited Service: For those who anticipate their delivery with slightly more urgency, this tier offers a quicker pace. Your item is expected to arrive within 3–4 business days. This faster service usually starts from $22.99.
• Priority Service: This is our fastest service for immediate beauty. Choosing this tier means your piece will reach you in just 1–2 business days after leaving our studio. This premium service starts from $37.99.

The final shipping cost for each service is calculated precisely at checkout. Costs are based on the weight and size of your chosen items (especially critical for heavy ceramics or large mirrors) and your specific delivery location within the US.

Safe Passage Guarantee (Our Promise to You)

The safety of your art piece is paramount. We guarantee safe passage for every Decorique order. Every order receives a tracking number and is fully insured against loss or damage during transit. If your item arrives damaged, please contact us immediately for assistance with replacement or refund.

Questions About Your Order's Journey?

If your tracking status seems stalled, or if you simply need clarity on the estimated arrival and cost, please reach out. We are here to help you manage the moments between ordering and unboxing.

Contact Our Support Team: support@decorique.store

Helpful Hint: Always include your order number when inquiring about an existing shipment; it allows us to check the transit time instantly and give you a precise update.

At Decorique, we want you to be absolutely delighted with your unique home décor piece. If for any reason you are not satisfied with your purchase, we have established a clear and simple return process.

1. General Return Conditions

• Eligibility Window: We accept returns within 30 days of the delivery date.
• Item Condition: To be eligible for a return, your item must be unused, undamaged, and in the original packaging (including all protective materials and tags). Items that show signs of installation, wear, or damage will not be accepted.
• Region: Returns are only accepted from addresses within the United States (US).

2. Items Not Eligible for Return

The following items are final sale and cannot be returned or exchanged:

• Gift Cards.
• Final Sale Items: Any item marked as "Final Sale" or "Non-Returnable" at the time of purchase.
• Custom or Personalized Items: Products that were specially ordered, customized, or personalized.
• Damaged Items: Items damaged through normal wear and tear or improper use/installation by the customer.

3. Initiation the Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our support team at support@decorique.store with the subject line "Return Request - Order # [Your Order Number]."
2. Provide Details: Include your order number, the specific item(s) you wish to return, and the reason for the return.
3. Receive Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to send your package.
   • Note: Items returned without a valid RMA number may be refused and returned to the sender.

4. Shipping the Return Item

• Return Shipping Cost: The customer is responsible for the cost of return shipping, unless the return is a result of our error (e.g., receiving an incorrect or defective item).
• Fragile Goods: Due to the delicate nature of our ceramics and mirrors, we highly recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during the return transit back to our facility.

5. Refunds (Processed via PayPal)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (PayPal) within 5-10 business days.
• PayPal Note: Since all payments are processed through PayPal, all refunds will be issued back to your PayPal account. The time it takes for the funds to reflect in your bank or card depends on PayPal's processing times.

6. Defective or Damaged Goods (Our Guarantee)

We meticulously inspect every item before shipping, but we understand that transit can be harsh on delicate Sculptural Minimalism pieces.

• If your item arrives defective or damaged (e.g., shattered mirror, cracked vase), please contact us immediately (within 48 hours of delivery) at support@decorique.store.
• Required Documentation: Please include clear photographs of the damage, the exterior shipping box, and the packing material. This documentation is essential for filing a claim with the carrier.
• Resolution: Upon verification, we will promptly send you a replacement item at no extra cost or issue a full refund, as preferred.

7. Exchanges

We generally do not offer direct exchanges. If you wish to exchange an item, please initiate a return for the original item and place a new order for the desired item separately. This ensures the fastest and most accurate processing.

8. Need More Help?

For any questions related to returns, refunds, or if your package was lost during transit, please contact us: email: support@decorique.store